User Pilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Interviewing 98

Interviewing Scale Social Media Communication 98

User Pilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

User Pilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Track feature usage to understand customer engagement. Analyze customer behavior to spot sudden spikes in user activity. Analyze customer behavior using in-depth segmentation. You’ve opened the right link!

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further!

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

APRIL 14, 2023

However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance. Maybe something completely else?

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Customer onboarding matters because it builds user confidence , improves customer retention , and decreases the demand for customer support. Otherwise, it feels overwhelming and demotivating for users.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. TL;DR Customer activation is a term that describes the moment your users – both new and existing customers – start to experience value from your product or service.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Retention 97

Retention Strategy Management Churn 97

User Pilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Utilize tooltips strategically to increase feature engagement. Introduce new features to existing customers with in-app banners. Use checklists as a roadmap for users to follow and reach activation.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

JANUARY 14, 2023

What can product managers do to improve their chances of building successful products? Successful SaaS products satisfy user needs and realize organizational business goals. To build successful products, make sure to align the product strategy with the product vision. Are you ready to dive in? Book the demo!

Management 98

Management SaaS Metrics Retention 98

User Pilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! The first step is segmenting users based on their jobs to be done and personalizing in-app experiences to deliver the promised value to each user segment. Trigger onboarding checklists and drive users to their activation points.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It enables you to collect user feedback and make improvements before a full launch. What is a product launch?

Scale 105

Scale Social Media Market Research Onboarding 105

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

JULY 29, 2021

P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). Higher customer retention. Lower churn. Increased customer lifetime value ( LTV ).

Engagement 98

Engagement Software Review SaaS Onboarding 98

User Pilot

AUGUST 6, 2023

Effective marketing automation enables teams to deliver personalized experiences for different user segments. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. On top of that, our article: Defines what marketing automation is.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

APRIL 18, 2023

In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. TL;DR Customer success strategy is a framework of tactics to deliver value to your customers throughout their lifecycle in order to provide them with the right solutions, support, and guidance to help them succeed.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Let’s dive right in!

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. A well-designed welcome screen can have a significant impact on your new user activation, satisfaction level, and ultimately – churn and retention. If you think I’m overselling it – keep reading.

SaaS 88

SaaS Social Media Onboarding Compensation 88

User Pilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. And it mainly involves increasing retention, preventing churn, building loyalty , and generating account expansion revenue.

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

JANUARY 31, 2023

You need to help users reach the AHA moment (where a client’s expectations of getting value from your product start to rise). Next, you’ll want to focus on the signup flow : it’s important to create a positive first impression. During this phase, you’ll want to track onboarding success against specific goals.

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

User Pilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In-app help and in-app support are slightly different.

Onboarding 52

Onboarding Engagement Communication AI 52

User Pilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Start building your marketing growth strategy by setting goals. Landing and signup pages optimized for different user personas and use cases increase conversions.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? Both aim to deliver information to a user, but both do this in different ways and in different situations. TL;DR Interactive walkthroughs help users by taking them through a step-by-step guide.

Software Review 98

Software Review Education Onboarding Technical Review 98

User Pilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? As well as show you some real-life examples of companies that are doing it right.

Onboarding 98

Onboarding Retention Mobile Engagement 98

User Pilot

JANUARY 30, 2023

This article shows your examples from top SaaS companies. You'll see what's working for them and how you can implement them for your business to drive growth in your company. TL;DR Customer activation is the second stage in the user journey—after customer acquisition. We've got you covered.

SaaS 98

SaaS Social Media Onboarding Education 98

User Pilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. What is feature adoption?

Software Review 98

Software Review Onboarding Metrics Churn 98

User Pilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? We’ll explore all the core Userpilot features & capabilities… but most importantly how you can make the most out of it. We’ll explore all the core Userpilot features & capabilities… but most importantly how you can make the most out of it.

Onboarding 98

Onboarding Software Review Marketplace as a Service Engagement 98

User Pilot

APRIL 27, 2023

If your new users drop off a lot while onboarding, it’s likely because you’re not practicing frictionless customer onboarding. They lead to increased user engagement and activation while helping to retain customers in the long run. It involves learning about your user needs and JTBDs and creating engaging flows.

Onboarding 96

Onboarding SaaS Engagement Education 96

User Pilot

JANUARY 4, 2022

What’s the role of behavioral segmentation? SaaS companies often segment users based on their age, gender, and other demographic attributes but is that really the best way to go about it? Surely segmenting based on customer behavior will yield the best results for your marketing efforts.

SaaS 98

SaaS Scale Onboarding Customer Lifetime Value 98

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. This comprehensive guide will explore how to appeal to existing and new users, share best practices that’ll help boost user retention rates, and discuss the best tools for the job.

Retention 95

Retention Customer Lifetime Value Onboarding Churn 95

User Pilot

MARCH 29, 2023

TL;DR SaaS Customer lifetime value (LTV) measures the total revenue a customer will bring to a company over time as a user. Track in-app feature usage and prompt contextual engagement. You can also analyze your product usage data to find what drives engagement and implement it in your less engaged user segments.

Customer Lifetime Value 97

Customer Lifetime Value Revenue Onboarding Acquisition 97

User Pilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. TL;DR Contextual help refers to the provision of targeted and relevant assistance or guidance to users within a specific context or situation.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

User Pilot

JANUARY 31, 2023

TL;DR Customer activation describes the entire phase – typically in an onboarding process – where your users begin to experience value from your product. An ‘Aha’ moment is when a user realizes the value they could get from your product (or is convinced that it will solve a specific pain they have).

Strategy 98

Strategy SaaS Software Review Onboarding 98

User Pilot

JANUARY 18, 2022

Disclaimer: Check out our product launch announcements in-app article for more on how to announce new product updates and features with in-app guidance, not only by email. Product release emails can help improve adoption rates by driving inactive users back inside the product. This is where emails come in.

Technical Advisors 98

Technical Advisors Churn Engagement Communication 98